Validity of Services

All services, memberships, session packages, and recovery services purchased at BiO-FiT are valid for three (3) months from the date of first session used, unless otherwise stated in writing at the time of purchase.

All services:

Are personal and non-transferable
Must be used within the validity period
Automatically expire after 3 months
No extensions are granted except where permitted under the Freeze Policy below.

Cancellation Policy

(In accordance with Quebec Consumer Protection Laws)

Clients may cancel their agreement at any time.

Before the First Session

If cancellation occurs before any service is used:

A full refund will be issued
No fees apply

After Services Have Started

If cancellation occurs after the first session:

The client is responsible for:

The regular retail value of all sessions already used (membership or promotional pricing no longer applies), and
A cancellation fee equal to the lesser of:
- 10% of the value of unused services, or
- $50

Any payments already made will be applied toward this balance.

Medical Cancellation

If cancellation is required due to medical reasons and supported by a doctor's note:

No cancellation penalty applies
The client is responsible only for sessions already used (at retail price)

Refunds

When applicable:

Refunds are processed within 10 business days
Refund amounts reflect:
- Payments made
- Minus services used (at retail value)
- Minus any applicable cancellation fee
Refunds are issued using the original method of payment.

Freeze Policy

Memberships and packages may be frozen once for up to 2 weeks for:

Illness
Injury
Travel

All freeze requests must be submitted in writing.

Expiration dates will be extended by the length of the freeze.

Important Terms

Services expire after 3 months from first use
Services are non-transferable
Discounts apply only while the agreement remains active
Promotional pricing becomes void upon cancellation
Pricing and services may change at any time
Appointments are subject to availability and scheduling policies

How to Cancel or Request a Freeze

All cancellation and freeze requests must be submitted in writing to:

Email: info@bio-fit.ca
Website: www.bio-fit.ca